McDonalds Parking Charges And How To Deal With Them

Have you received an unwelcome letter from Met Parking Services demanding a £50 payment because you had exceeded a time limit and triggered a McDonalds parking charge at one of their restaurants?

I returned from a trip abroad to find a very official looking letter complete with photos of our car which Met claimed had infringed the 75 minute parking limit at our local McDonalds.

Read this to find out how I dealt with this unfair McDonalds parking fine.

A tasty looking beef burger

“What are McDonalds doing fining their customers?”, plus a load of expletives was my first reaction. The next was to find out if the fine was legitimate and to get it cancelled.

I went straight to the manager at the McDonalds and demanded to know what was going on.

He had obviously dealt with quite a few complaints from furious customers and said that he would help get the charge cancelled.

Once he was convinced that I was a bona fide customer, he phoned Met parking customer services with my parking charge notice number and said that I would be phoning them also to challenge the charge.

Met parking cancelled the parking charge notice straight away once the McDonalds manager had spoken to them. When I rang a few minutes later, Met confirmed that the charge had been wiped off their system.

So if you get a Met parking charge when at McDonalds this is what to do – assuming that you are actually a bona fide customer and are not abusing their parking (which is what caused McDonalds to get Met Parking involved).

  1. Go and speak to the McDonalds Manager and explain that you are a regular customer and hadn’t seen the signs in the car park, or the kids were playing in the play area. It is important that you are honest, polite and reasonable and to show that you were not abusing their car park.
  2. If he agrees to help, the Manager can phone or email Met Parking to request that the charge is cancelled. It seems that Met Parking will take the Manager’s word and cancel it straight, as happened to me.
  3. If you know that you are going to stay at a McDonalds longer than the stated time limit then give your registration and make of car to the supervisor or Manager. They can go onto a Met Parking web site to register your registration number so that Met Parking do not charge you.

It seems that McDonalds have been forced to adopt these Draconian parking policies and do not like upsetting their bona fide customers, which is why the managers will help you out as long as you can show that you are a customer of theirs and are not tieing up one of their parking spaces whilst doing non McDonalds business.

The Manager at my local McDonalds must be applauded for the way in which he dealt with my complaint, however there is a lot information on the Internet about the scare tactics that Met Parking Services use.

Hopefully this information will help you if you find yourself in the same situation.

Added 27 August 2010

I heard this morning about two women who have received the threatening letters from MET Parking Services after visiting McDonalds. Apparently both had popped into the restaurant, on different occasions, and then returned an hour later to buy something else. That contravenes the McDonalds terms and conditions, apparently, (I guess that they don’t want repeat business from their customers!) and that triggered action by Met.

Sadly both ladies paid up the £50. It really makes me wonder how many other people are being intimidated by these “parking fines” and just paying up. Met must be making a fortune and I’m surprised that McDonalds is retaining its customers with the way in which it is treating them.

Update 14th September 2016

I can’t believe that this post was written six years ago, but these parking problems with McDonalds still persist.

Other companies have jumped onto this bandwagon. Have you ever over stayed your time in an airport car park, or driven into one by mistake, but triggered a non-payment fine just for turning around? It’s not pretty!

It’s problems like these and a myriad of other issues that has convinced me to publish a very detailed step-by-step guide called “Complain to Win”.

Its a long post published on this website that shows you the tactics that I use when complaining to large companies. I have received over £10,000 in refunds and compensation over the years, and I am delighted to pass on my knowledge to you to help you when you run into difficulties with large companies.

Update 3 April 2017

This parking fiasco with McDonalds is still continuing, and it doesn’t look like they are going to change their policy. I have just noticed that they have published a page on their website to explain why McDonalds have parking restrictions at some restaurants.

I suggest that you read that page and notice this statement :

We appreciate that some visits such as birthday parties or large group visits might take longer and the parking restrictions are not intended to inhibit this. If customers anticipate their stay will exceed the stated maximum parking time, we would encourage them to speak to the restaurant manager in advance.

If you receive a parking fine and feel that it is unjustified speak to the restaurant manager. Be very polite, but firm and explain clearly what happened. Let us all know how you get on in the comments!

Update 28th April 2017

We were recently contacted by a reader who asked us to help with a parking charge notice she had received from Care Parking, who manage the parking at a McDonalds restaurant in St Helen’s.

Her circumstances convinced us that we should try and help her.

Whilst looking into her problem, I came across a situation that may be causing some of these parking charge issues. As I found out, it may not always be down to restrictions imposed by the McDonalds restaurants.


  1. Avatar Luke Michael 1st March 2021
  2. Avatar M R Nicholls 29th November 2020
  3. Avatar costas koundouri 24th November 2020
    • Chris Chris 25th November 2020
  4. Avatar Chris Steeples 19th October 2020
    • Chris Chris 20th October 2020
    • Avatar Janet Okara 12th November 2020
  5. Avatar LOUISE BIRKS 20th September 2020
    • Chris Chris 21st September 2020
  6. Avatar Martin 16th September 2020
    • Chris Chris 18th September 2020
    • Avatar Caroline Jones 29th October 2020
  7. Avatar Julie Glass 9th September 2020
    • Avatar Keith Jones 29th October 2020
  8. Avatar Samer Alsalkhadi 3rd April 2020
  9. Avatar Kevin Grosvenor 23rd February 2020
  10. Avatar Adam Wood 13th February 2020
  11. Avatar john goodburn 3rd February 2020
  12. Avatar Nigel Belford 19th November 2019
  13. Avatar Nigel Belford 19th November 2019
  14. Avatar AMIT DATTANI 7th October 2019
    • Chris Chris 9th October 2019
  15. Avatar Richard 7th October 2019
    • Chris Chris 9th October 2019
  16. Avatar Leonard Mclaren 25th September 2019
    • Chris Chris 30th September 2019
  17. Avatar Donna Mills 17th September 2019
    • Chris Chris 18th September 2019
  18. Avatar Azerus 9th September 2019
  19. Avatar Matthew Baigent 26th August 2019
  20. Avatar janet 6th August 2019
    • Chris Chris 7th August 2019
  21. Avatar Kerry 7th July 2019
    • Chris Chris 8th July 2019
    • Avatar Mark B 31st January 2020
  22. Avatar TL. 5th May 2019
    • Chris Chris 5th May 2019
  23. Avatar G 4th May 2019
    • Chris Chris 5th May 2019
    • Avatar Sarah 24th May 2019
  24. Avatar Nick 23rd April 2019
    • Chris Chris 23rd April 2019
  25. Avatar Sarah 17th April 2019
    • Chris Chris 17th April 2019
      • Avatar Sarah 3rd May 2019
        • Chris Chris 5th May 2019
  26. Avatar Ele 8th April 2019
    • Chris Chris 9th April 2019
  27. Avatar Reevo 1st April 2019
    • Chris Chris 2nd April 2019
  28. Avatar David 1st March 2019
  29. Avatar Richard Young 20th February 2019
    • Chris Chris 21st February 2019
  30. Avatar Ken Abbott 9th January 2019
    • Chris Chris 9th January 2019
  31. Avatar mark f 11th December 2018
    • Chris Chris 11th December 2018
  32. Avatar Kelvin Exall 9th December 2018
    • Chris Chris 10th December 2018
  33. Avatar Singh 5th December 2018
    • Chris Chris 5th December 2018
  34. Avatar Riddhi 1st December 2018
  35. Avatar Colin Jones 12th November 2018
    • Chris Chris 13th November 2018
      • Avatar smith 8th January 2019
        • Chris Chris 9th January 2019
  36. Avatar Jez Bannister 5th November 2018
  37. Avatar Dav 4th August 2018
    • Chris Chris 5th August 2018
  38. Avatar Jerzy Wojciechowski 10th May 2018
    • Chris Chris 10th May 2018
  39. Avatar William Fleming 3rd March 2018
    • Chris Chris 3rd March 2018
  40. Avatar E Harrop 3rd February 2018
    • Chris Chris 3rd February 2018
  41. Avatar Brian Johnson 8th December 2017
    • Chris Chris 9th December 2017
  42. Avatar Chris Teasdale 28th November 2017
    • Chris Chris 28th November 2017
  43. Avatar David Timmins 26th November 2017
    • Chris Chris 27th November 2017
    • Avatar Pete Maly 19th June 2018
      • Avatar Paaul 24th June 2018
        • Chris Chris 25th June 2018
  44. Avatar Susannah farnan 16th November 2017
    • Chris Chris 16th November 2017
  45. Avatar Sally Parsonage 14th November 2017
  46. Avatar Law movement 2nd August 2017
  47. Avatar Penny A R 29th April 2017
    • Chris Chris 30th April 2017
      • Avatar Penny A R 30th April 2017
  48. Avatar Daniel Brookfield 11th April 2017
    • Chris Chris 11th April 2017
      • Chris Chris 30th April 2017
  49. Avatar teresa cole 2nd April 2017
    • Chris Chris 3rd April 2017
      • Avatar Virginia 6th April 2017
        • Chris Chris 11th April 2017
          • Avatar Jo Thorpe 11th April 2017
  50. Avatar Oliver Mawodza 20th February 2017
  51. Avatar Sophie 11th January 2016
  52. Avatar John 2nd November 2015
    • Avatar Helen Burton 17th November 2015
    • Avatar Steve 17th November 2015
  53. Chris MoneyhighStreet Staff 29th July 2015
  54. Avatar Ian dale 29th July 2015
  55. Avatar chris 28th July 2015
  56. Avatar Maz 20th May 2014
    • Avatar marc peniket 21st July 2014
  57. Avatar David Healy 19th May 2014
  58. Avatar Thomas Harvey 5th April 2014
  59. Avatar Sharon 19th March 2014
  60. Avatar Sharon 22nd November 2013
    • Avatar Sharon 10th January 2014
  61. Avatar Sharon 22nd November 2013
  62. Avatar Ron 21st November 2013
  63. Avatar Walker A 27th October 2013
  64. Avatar Sally H 8th August 2013
  65. Avatar Paul 12th March 2013
    • Chris MoneyhighStreet Staff 12th March 2013
  66. Avatar Joao Beca 19th January 2013
  67. Avatar John lomas 25th October 2012
  68. Avatar cazz 18th October 2012
  69. Avatar Steve 10th October 2012
  70. Avatar Sara 6th October 2012
  71. Avatar jeff 30th September 2012
  72. Avatar John 29th September 2012
  73. Avatar Steve 30th August 2012
  74. Avatar andy 22nd August 2012
  75. Avatar Steve 21st August 2012
  76. Avatar sarah 16th August 2012
    • Avatar M.Deces 21st August 2012
  77. Avatar Steve 5th May 2012
  78. Avatar Tony Noon 3rd May 2012
  79. Avatar Steve 12th April 2012
  80. Avatar Lozzer 5th April 2012
  81. Avatar Marcia Wade 29th March 2012
  82. Avatar Steve UK 19th December 2011
    • Avatar M. Deces 13th April 2012
  83. Avatar Steve UK 19th December 2011
  84. Avatar steve 24th October 2011
  85. Avatar mrsB 20th October 2011
    • Chris MoneyhighStreet Staff 20th October 2011
  86. Avatar steve 21st August 2011
    • Chris MoneyhighStreet Staff 20th October 2011
  87. Avatar steve 20th August 2011
  88. Avatar steve 19th August 2011
  89. Avatar Andy 6th June 2011
    • Chris MoneyhighStreet Staff 6th June 2011
  90. Avatar paddy 8th May 2011
  91. Avatar michael 15th February 2011
    • Chris MoneyhighStreet Staff 16th February 2011
  92. Avatar Ray 6th November 2010
  93. Avatar Carlton Dodd 4th November 2010
  94. Avatar mark broughton 31st October 2010
  95. Avatar Phil G 18th October 2010
    • Avatar danny boy 26th October 2012
    • Avatar Tony reilly 28th July 2015

Add Comment