It seems that British Gas is not one of the UKs’ favourite companies, given the number of customer complaints it receives and are published on the Internet.
Take our article about the British Gas Homecare Insurance, for example. Look at the negative comments from the HomeCare customers at the end of the article.
We also receive many calls from people who think we are British Gas. Invariably those callers have complaints.
It seems that the “powers that be” at British Gas are aware of these customer issues and I have to say that it is good that they are starting to take notice and to do something about it.
In fact they have recruited a panel of customer volunteers who can ask British Gas any question, however awkward and have access to much of British Gas facilities to see what goes on behind the scenes.
If you want to learn more about this welcome initiative and how it is working, watch the video below. It is good to see a major company doing something like this to rectify their shaky customer relations.