McDonalds Parking Charges And How To Deal With Them

Have you received an unwelcome letter from Met Parking Services demanding a £50 payment because you had exceeded a time limit and triggered a McDonalds parking charge at one of their restaurants?

I returned from a trip abroad to find a very official looking letter complete with photos of our car which Met claimed had infringed the 75 minute parking limit at our local McDonalds.

Read this to find out how I dealt with this unfair McDonalds parking fine.

Exclusive Bonus: [cp_modal id=”cp_id_77a9b”]Download my free eBook[/cp_modal]for a step-by-step guide to effective complaining. I have saved £1000’s and so can you!

A tasty looking beef burger

“What are McDonalds doing fining their customers?”, plus a load of expletives was my first reaction. The next was to find out if the fine was legitimate and to get it cancelled.

I went straight to the manager at the McDonalds and demanded to know what was going on.

He had obviously dealt with quite a few complaints from furious customers and said that he would help get the charge cancelled.

Once he was convinced that I was a bona fide customer, he phoned Met parking customer services with my parking charge notice number and said that I would be phoning them also to challenge the charge.

Met parking cancelled the parking charge notice straight away once the McDonalds manager had spoken to them. When I rang a few minutes later, Met confirmed that the charge had been wiped off their system.

So if you get a Met parking charge when at McDonalds this is what to do – assuming that you are actually a bona fide customer and are not abusing their parking (which is what caused McDonalds to get Met Parking involved).

  1. Go and speak to the McDonalds Manager and explain that you are a regular customer and hadn’t seen the signs in the car park, or the kids were playing in the play area. It is important that you are honest, polite and reasonable and to show that you were not abusing their car park.
  2. If he agrees to help, the Manager can phone or email Met Parking to request that the charge is cancelled. It seems that Met Parking will take the Manager’s word and cancel it straight, as happened to me.
  3. If you know that you are going to stay at a McDonalds longer than the stated time limit then give your registration and make of car to the supervisor or Manager. They can go onto a Met Parking web site to register your registration number so that Met Parking do not charge you.

It seems that McDonalds have been forced to adopt these Draconian parking policies and do not like upsetting their bona fide customers, which is why the managers will help you out as long as you can show that you are a customer of theirs and are not tieing up one of their parking spaces whilst doing non McDonalds business.

The Manager at my local McDonalds must be applauded for the way in which he dealt with my complaint, however there is a lot information on the Internet about the scare tactics that Met Parking Services use.

Hopefully this information will help you if you find yourself in the same situation.

Added 27 August 2010

I heard this morning about two women who have received the threatening letters from MET Parking Services after visiting McDonalds. Apparently both had popped into the restaurant, on different occasions, and then returned an hour later to buy something else. That contravenes the McDonalds terms and conditions, apparently, (I guess that they don’t want repeat business from their customers!) and that triggered action by Met.

Sadly both ladies paid up the £50. It really makes me wonder how many other people are being intimidated by these “parking fines” and just paying up. Met must be making a fortune and I’m surprised that McDonalds is retaining its customers with the way in which it is treating them.

Update 14th September 2016

I can’t believe that this post was written six years ago, but these parking problems with McDonalds still persist.

Other companies have jumped onto this bandwagon. Have you ever over stayed your time in an airport car park, or driven into one by mistake, but triggered a non-payment fine just for turning around? It’s not pretty!

It’s problems like these and a myriad of other issues that has convinced me to publish a very detailed step-by-step guide called “Complain to Win”.

Its a long post published on this website that shows you the tactics that I use when complaining to large companies. I have received over £10,000 in refunds and compensation over the years, and I am delighted to pass on my knowledge to you to help you when you run into difficulties with large companies.

59 Comments

  1. Oliver Mawodza 20th February 2017
  2. Sophie 11th January 2016
  3. John 2nd November 2015
    • Helen Burton 17th November 2015
    • Steve 17th November 2015
  4. Chris MoneyhighStreet Staff 29th July 2015
  5. Ian dale 29th July 2015
  6. chris 28th July 2015
  7. Maz 20th May 2014
    • marc peniket 21st July 2014
  8. David Healy 19th May 2014
  9. Thomas Harvey 5th April 2014
  10. Sharon 19th March 2014
  11. Sharon 22nd November 2013
    • Sharon 10th January 2014
  12. Sharon 22nd November 2013
  13. Ron 21st November 2013
  14. Walker A 27th October 2013
  15. Sally H 8th August 2013
  16. Paul 12th March 2013
    • Chris MoneyhighStreet Staff 12th March 2013
  17. Joao Beca 19th January 2013
  18. John lomas 25th October 2012
  19. cazz 18th October 2012
  20. Steve 10th October 2012
  21. Sara 6th October 2012
  22. jeff 30th September 2012
  23. John 29th September 2012
  24. Steve 30th August 2012
  25. andy 22nd August 2012
  26. Steve 21st August 2012
  27. sarah 16th August 2012
    • M.Deces 21st August 2012
  28. Steve 5th May 2012
  29. Tony Noon 3rd May 2012
  30. Steve 12th April 2012
  31. Lozzer 5th April 2012
  32. Marcia Wade 29th March 2012
  33. Steve UK 19th December 2011
    • M. Deces 13th April 2012
  34. Steve UK 19th December 2011
  35. steve 24th October 2011
  36. mrsB 20th October 2011
    • Chris MoneyhighStreet Staff 20th October 2011
  37. steve 21st August 2011
    • Chris MoneyhighStreet Staff 20th October 2011
  38. steve 20th August 2011
  39. steve 19th August 2011
  40. Andy 6th June 2011
    • Chris MoneyhighStreet Staff 6th June 2011
  41. paddy 8th May 2011
  42. michael 15th February 2011
    • Chris MoneyhighStreet Staff 16th February 2011
  43. Ray 6th November 2010
  44. Carlton Dodd 4th November 2010
  45. mark broughton 31st October 2010
  46. Phil G 18th October 2010
    • danny boy 26th October 2012
    • Tony reilly 28th July 2015

Add Comment