Credit card fraud protection in action

Our news today that credit card fraud has fallen by almost 25% this year is good news for consumers.  I experienced some of the measures to prevent this crime in action yesterday and I was impressed.

I ordered a service with a large American company via the Internet yesterday and paid for it with my American Express credit card.

At $299 it was quite a large transaction, however everything went well with my online order and I thought nothing of it.

Then my mobile phone rang.  I missed the call, but my landline phone started ringing straight away.

It was the fraud protection department at MBNA, who administer my Amex card.  “Was I aware that my credit card had been used online with an American Company?”, they asked.

After answering their security questions and confirming that I had made the transaction, they were convinced that no fraud had occurred.

I was impressed and pleased with that vigilence.  I was contacted by the fraud prevention team literally only three minutes after placing the order online.

Thank you MBNA and American Express for looking after my credit card like that.

Add Comment