Broadband review: O2


Continuing with our series of reviews of Britain's most popular broadband providers, this week we look at O2's broadband packages.

With fast speeds, unlimited downloads and competitive prices, O2's broadband services offer good value for money, especially if you are already an existing O2 customer. Even prices for non-O2 customers are competitive thanks to a current discount deal.

O2 offers three packages. All are subject to a one-year contract and free connection is available for all three up until the end of June. You get a free wireless box and there is a 50-day money guarantee so you can try it out and if it doesn't suit you it doesn't have to cost you a penny.

So far, so good. So, let's take a closer look at the broadband packages on offer, and how much they cost. (Please note that the prices quoted for non-O2 mobile customers will increase by £5 per month after April 30.)

Standard Broadband Package

This package costs £7.50 per month for O2 mobile customers and £12.50 for non-O2 customers. With download speeds of 8 megs and upload speeds of up to 1.3 megs, this package is far from standard in comparison to many other broadband providers.

Premium Broadband Package

This package offers download speeds of up to 16 megs and costs £10 per month for O2 mobile customers or £15 per month if you're not already with O2.

Ultimate Broadband Package

With download speeds of up to 20 megs, this should satisfy even the most dedicated internet user. You can also enjoy increased upload speeds of 1.6 megs. This costs £15 per month for O2 customers or £20 for non-O2 customers.

All three packages share a number of significant benefits in addition to the ones mentioned above. These include:

  • 24-hour free customer service;
  • Free email addresses;
  • Free web texts;

A static IP address is also available for an extra £5 per month.

O2 Broadband Speeds

On paper, O2 is offering some of the highest downloads speeds available, at extremely competitive prices. Speeds, with any company, rarely reach the advertised limits as there are a number of contributing factors that can affect this, such as contention ratio and distance from exchanges.

We could not find any details of O2's contention ratio, however speeds do appear to be very good. The best option is to try it out to see how you fare, and if speeds aren't up to your expectations you can always avail of the money back guarantee.

O2's 24-hour customer service is a real plus and it has a very good reputation in terms of efficiency and service.

As with most broadband providers you will need to have a landline to avail of any of the packages. You can check with O2 whether its broadband services are available in your area.

Without a doubt, O2 is an excellent option if you are a mobile customer, whether you are a pre-pay or pay as you go user. If you are not, you can get a good deal if you sign up before the end of this month.

In terms of download speeds, fees and charges, and service, O2's broadband is the best we have seen so far. What is more, switching is easy and you can try it out without it costing you a penny.

Learn more about O2 broadband packages here.

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